Frequently Asked Questions

GENERAL INFORMATION

Over the years, Generations in Jazz has enriched the level of music education across the nation, whilst providing students a truly measurable goal: that of musical excellence. Through a combination of workshops, performances and concerts, it has become the ultimate three-day experience for thousands of young artists at varying stages of their musical journey. Generations in Jazz represents a wonderful opportunity to perform, listen and develop a true appreciation for this wonderful art form and it has become an integral part of a commitment to furthering jazz in Australia and beyond. Students from over 125 schools around the nation compete in the both the National Stage Band Awards & Vocal Ensemble Awards while individual Jazz and Vocal Scholarships are also highly coveted, helping to secure the musical destiny of individuals with enormous promise.
Generations in Jazz is held in Mount Gambier, South Australia which is fast becoming known as Australia’s home of jazz. Mount Gambier is a city in the southeastern corner of South Australia and lies half way between Adelaide and Melbourne. Each year the grounds and surrounding paddocks of the Barn are transformed into the Generations in Jazz Precinct which is located 10kms south of Mount Gambier on Punt Road, O.B. Flat.
The Generations in Jazz Festival will take place from Thursday 3 May until Sunday 6 May, 2018. The school component of the festival will take place from Friday 4(pm) May until Sunday 6 May.
Public accommodation is in peak demand over the Festival period. For those visiting the region and not part of the Stage Band and Vocal Ensemble Awards but would still like to attend the Festival we have listed current accommodation options available within the region on our website or call the Generations in Jazz Festival Office on (08) 8726 8144 or the Mount Gambier Visitor Information Centre on 1800 087 187. * Please Note: Accommodation requirements for registered schools will be managed by the Generations in Jazz 2018 Organizing Committee who work with accommodation providers across the region to ensure expected participant numbers can be catered for.
Tickets can be purchased online through the Generations in Jazz website or over the phone using Credit Card by calling the ticket office on (08) 8726 8144.
We have a number of ticket options available for members of the general public for the 2018 Festival. Members of the public have the option of purchasing individual concert tickets or can experience the whole Generations in Jazz Festival by purchasing a Festival Weekend Pass which will give pass holders access to all public concerts on Friday & Saturday Night and Sunday Finale Concert as well as the City of Mount Gambier National Stage Band Award and Vocal Ensemble Award performance throughout the Saturday. On Saturday the Stage Band and Vocal Ensemble Competition will be held from 8:00am to 6:00pm and feature performances from over 300 Stage Bands and Vocal Ensembles in 9 Pavilions throughout the Generations in Jazz Festival Precinct. We have an exciting music line-up in store for the May 3-6 event with guest artists performing throughout the weekend.
Tickets for the 2018 Generations in Jazz Festival will go on sale on November 30 2017.
Tickets may be available at the Ticket Office on site over the weekend; however, we advise that you check by contacting the Generations in Jazz office to see if any shows have sold out prior.
No. Once the ticket sale is processed the purchase is final. Whilst obviously we sympathize with you if you lose your ticket, we regretfully are unable to reissue. Even if we have a record of your purchase, we cannot be certain that other less scrupulous members of the public will not use the ticket. Please treat your ticket like cash, as they are irreplaceable.
No. Unless the event you have purchased a ticket for has been cancelled or rescheduled, or there are legal requirements that provide otherwise (including those of the Australian Consumer Law), tickets cannot be exchanged or refunded.
For further information and if you require specific disability access seating, please call the Generations in Jazz Festival Office on (08) 8726 8144.
Please call the Generations in Jazz Festival office (08) 8726 8144 as soon as you can and we will check if your payment has been processed and your tickets booked. Please don’t attempt to purchase again, as it may result in a double charge to your credit card.
There are two ways: By Post  – Generations in Jazz can post out your tickets if you purchase them more than 7 days in advance of the event. Generations in Jazz cannot be held responsible for tickets lost in the mail. Collect tickets from the Generations in Jazz Office – Our Ticket Office is located at the Generations in Jazz Festival site. Tickets ordered online can be collected from the Ticket Office during the week leading up to the festival or during operating hours over the Festival weekend. Don’t forget to bring valid ID for collection.
Yes, there is a large range of exclusive concert merchandise available from the Merchandise tent, located near the main stage. Alternatively visit the Generation in Jazz shop online to purchase your merchandise before arriving at the festival.
Public parking is available on-site at Generations in Jazz, adjacent to the main pavilion and just a short walk from other venues. Please follow signs and directions from car park attendants.
Volunteer applications will open in December. Please check back to the website then and go to the APPLY section on the website
When the artists are released for 2017 you will be able to find out everything about them and when they are playing through our Artist drop down links via the Generations in Jazz homepage.
When we announce our Artists Line Up for 2018 you will be able to find out which concerts they are playing at by viewing the schedule on the Generations in Jazz website. In April the Time & Order of Play for school specific performance times will also be uploaded to the website for viewing.
Occasionally changes can occur that are out of our control. Scheduled performance times for schools and artist line-ups are subject to change. No refund will be offered in these circumstances.
Our phone number is (08) 87268144, and we are more than happy to take your call! Office hours are Monday -Friday, 11:00am to 5:00pm email – admin@generationsinjazz.com.au
More FAQ's will be added as we move along! If you have any further questions, that need urgent answering, don't hesitate to contact us on (08) 8726 8144 or email us: admin@generationsinjazz.com.au

Tickets

Members of the public have the option of purchasing individual concert tickets or can experience the Generations in Jazz Festival by purchasing a Festival Weekend Pass. We have an exciting music line-up in store for the May 3-6 event with guest artists performing throughout the weekend.
Tickets may be available at the Ticket Office on site over the weekend; however, we advise that you check by contacting the Generations in Jazz office to see if any shows have sold out prior. Please be mindful that to purchase tickets at the festival site that some queuing may be required.
Reserved and allocated seating will be provided for the Saturday Gala Concert only. Tickets for all other concerts will be by General Admissions only and seating is done on a FCFS basis (first come, first seated) and no reserved seating will be allocated for these venues. Seating will also be provided throughout the Generations in Jazz Festival Precinct and in the various Pavilions but may be limited due to individual venue capacities throughout the weekend.
School Stage Band and Vocal performances occur throughout the day on Saturday 5 May. If you are just looking at attending the National Stage Band and Vocal Ensemble Awards you will be required to purchase a Saturday Day Ticket ONLY. This ticket will give you access to 10 different performance venues where you can watch over 300 participating stage bands and vocal ensembles perform. Saturday’s performance commence at 7:30am and run throughout the day with the last performance at 6:00pm. Specific performance times for individual schools will be published closer to the festival. Alternatively parents and families wishing to watch their children/schools perform can obtain their performance times directly from their school
2018 we will be introducing the option to choose your seating. Please Note: This is for the Saturday Night Gala Concert ONLY. All other concerts are general admission and seat first in first serve basis.
Assigned seating will only be in place for the Saturday Night Gala concert. All other concerts will be general admission seating and are assigned on a first come first seated basis.
No. Unless the event you have purchased a ticket for has been cancelled or rescheduled, or there are legal requirements that provide otherwise (including those of the Australian Consumer Law), tickets cannot be exchanged or refunded.
For further information and if you require specific disability access seating, please call the Generations in Jazz Festival Office on (08) 8726 8144.
Generations in Jazz is held in Mount Gambier, South Australia which is fast becoming known as Australia’s home of jazz. Mount Gambier is a city in the southeastern corner of South Australia and lies half way between Adelaide and Melbourne. Each year the grounds and surrounding paddocks of the Barn are transformed into the Generations in Jazz Precinct which is located 10kms south of Mount Gambier on Punt Road, O.B. Flat. Traveling by car? Enter 747 Glenelg River Road into your GPS to get to the Festival site.
Public accommodation is in peak demand over the Festival period. For those visiting the region and not part of the Stage Band and Vocal Ensemble Awards but would still like to attend the Festival we have listed current accommodation options available within the region on our website or call the Generations in Jazz Festival Office on (08) 8726 8144. * Please Note: Accommodation requirements for registered schools will be managed by the Generations in Jazz 2018 Organizing Committee who work with accommodation providers across the region to ensure expected participant numbers can be catered for.
Ticketbooth issues thousands of tickets by email daily but due to a number of reasons they don’t always make it to everyone. Never fear! Follow the steps below and you’ll receive a copy of your tickets in no time! 1. Check Your Spam / Junk Folder Occasionally some ISPs get a little to overprotective when filtering out spam emails – its not uncommon for your e-tickets to end up in the SPAM folder of your email client along with unwanted emails. So the first thing to do is quickly check your SPAM / Junk folder for any emails that start with “Your Receipt For”. You can find a list of instructions for Major Email Services here. Gmail : https://support.google.com/mail/answer/6593?co=GENIE.Platform%3DDesktop&hl=en Yahoo : https://help.yahoo.com/kb/SLN4910.html If you find your receipt in your SPAM / Junk folder its a good idea to whitelist our email address to avoid it happening in the future. All tickets are delivered from ticketbooth@events2email.com so whitelisting this will ensure you receive future tickets. 2. Check Your My Tickets For Purchases You can find all previous purchases associated with an order by visiting https://events.ticketbooth.com.au/ and entering your email address and password (if you’ve set one) otherwise the option to reset your password can be found just below your login. 3. Still Can’t Find Your Tickets? Contact the Ticketbooth support team at any time at support@ticketbooth.com.au with your name, event you purchased tickets to and any other supporting purchase information. One of our support team will organise to have your tickets re-issued to you.
1. Visit https://events.ticketbooth.com.au/ 2. Input the email address you used to purchase tickets, and then enter your password. If you have forgotten your password please use the “Forgot your password?” link underneath the Log In Button. 3. Select the name you wish to make the change on. 4. Follow the prompts. If you’re having trouble making the change, please fill in the form here. Ticketbooth does not accept name changes over the phone.
When your tickets aren’t printing it’s usually due to your computer not having Adobe Acrobat installed, or a very old version installed. Adobe Acrobat allows us to make sure that your tickets print the same no matter what computer you print them on, so you’re never going to have problems when they get scanned at the door. The first thing you should do is make sure you have Adobe Acrobat installed and up-to-date. If Adobe is up-to-date but you still can’t print your tickets you’ll need to read the following questions so we can determine whats going wrong. Is the View/Print button doing anything? Does the ticket open in your browser window? If you’re clicking VIEW/PRINT TICKET and nothing is happening then it’s usually a browser issue, if you’re using a windows PC and you don’t know what browser your using odds are its Internet Explorer. If you’re using a mac its probably safari, alternatively you maybe using Google Chrome or Firefox, these don’t come preloaded normally so if you don’t remember installing them you’re probably using Internet Explorer or Chrome. To download the latest version of Firefox, visit http:// www.mozilla.com To download the latest version of Google Chrome, visit http://www.google.com/chrome. To download the latest version of Internet Explorer, visit http://windows.microsoft.com/en-US/internet-explorer/products/ie/home. If you have updated your browser but it’s still not opening make sure that you’re not just downloading the tickets instead of opening them, you can check this by: Google Chrome : http://support.google.com/chrome/bin/answer.py?hl=en&answer=95758 Safari (MAC) : http://docs.info.apple.com/article.html?path=Safari/3.0/en/9337.html Firefox : http://support.mozilla.org/en-US/kb/Downloads%20window You can see the ticket(s) but can’t print them. If you’re able to view your ticket(s), that’s a great start! Please check that your printer is turned on and ready to print. Since you can see your ticket, try to print by right clicking your mouse to send the prompt to your printer. If you’re clicking on the VIEW/PRINT button and your tickets aren’t opening, it’s likely that your computer is not equipped with the necessary software to view and print your tickets. To download or update to the most current Adobe Reader Software, please visit Adobe.com and follow the steps to download/update this software. You can see the ticket(s) but can’t print them. This means that your computer is not recognising the Adobe Reader Software properly. Try to reinstall the software by visiting Adobe.com. Keep in mind, we always have a way to resend your tickets to you as a PDF attachment. If you’d like to discuss any of these problems with a ticketbooth team member send us a support ticket or give us a buzz on 1300 762 344
There can be a number of reasons why your getting an error during checkout. (browser settings, failed authorisation, gateway problem, incorrect merchant account of the organiser and etc.). If you are receiving an error during checkout, email us so we can further investigate.