How & where can I buy a ticket?
Tickets can be ordered online via Ticketbooth online,
Note: Thursday Night Scholarship Adjudication can only be purchased through Sir Robert Helpmann Theatre. Click Here
VIA PHONE: (From 15 March)
Over the phone using Credit Card, please call Chapman’s Newsagency on (08) 8725 3300
Monday- Saturday, 8:00am to 6:00pm
Please also provide an email address for tickets to be sent to you.
We have a number of ticket options available for members of the general public for the 2019 Festival.
To see who will be performing and each concert please visit 2019 Line Up page prior to purchasing your tickets.
Members of the public have the option of purchasing individual concert tickets or can experience the Generations in Jazz Festival by purchasing a Festival Weekend Pass which will give pass holders access to all public concerts on Friday & Saturday Night and Sunday Awards Ceremony as well as the City of Mount Gambier National Stage Band Award and Vocal Ensemble Award performance throughout the Saturday.
On Saturday the Stage Band and Vocal Ensemble Competition will be held from 8:00am to 5:30pm and feature performances from over 385 Stage Bands and Vocal Ensembles in 14 Pavilions throughout the Generations in Jazz Festival Precinct.
We have an exciting music line-up in store for the May 2-5 event with guest artists performing throughout the weekend.
Schools who have registered their attendance for the event will be allocated passes as part of their registration which can be collected upon their schools arrival at the site. Students registered with a school for Generations in Jazz will not be required to purchase additional tickets.
Members of the public have the option of purchasing individual concert tickets or can experience the Generations in Jazz Festival by purchasing a Festival Weekend Pass.
We have an exciting music line-up in store with guest artists performing throughout the weekend.
Tickets may be available at the Ticket Office on site over the weekend; however, we advise that you check by contacting the Generations in Jazz office to see if any shows have sold out prior.
Please be mindful that to purchase tickets at the festival site that some queuing may be required.
Reserved and allocated seating will be provided for the Friday Opening Gala Concert & Saturday Gala Concert only.
Tickets for all other concerts will be by General Admissions only and seating is done on a FCFS basis (first come, first seated) and no reserved seating will be allocated for these venues.
Seating is provided throughout the Generations in Jazz Festival Precinct and in the various Pavilions but may be limited due to individual venue capacities throughout the weekend.
School Stage Band and Vocal performances occur throughout the day on Saturday.
If you are just looking at attending the National Stage Band and Vocal Ensemble Awards you will be required to purchase a Saturday Day Ticket ONLY.
This ticket will give you access to the many different performance venues where you can watch an extraordinary amount of participating stage bands and vocal ensembles perform. Saturday’s performance commence at 7:30am and run throughout the day with the last performance at 5:30pm.
Specific performance times for individual schools will be published closer to the festival. Alternatively parents and families wishing to watch their children/schools perform can obtain their performance times directly from their school
You can choose your seating.
Please Note: This is for the Friday Night Opening Concert and Saturday Night Gala Concert ONLY. All other concerts are general admission and seat first in first serve basis.
Assigned seating will only be in place for the Friday Night Opening Concert and the Saturday Night Gala concert. All other concerts will be general admission seating and are assigned on a first come first seated basis.
No. Unless the event you have purchased a ticket for has been cancelled or rescheduled, or there are legal requirements that provide otherwise (including those of the Australian Consumer Law), tickets cannot be exchanged or refunded.
For further information and if you require specific disability access seating, please call the Generations in Jazz Festival Office on (08) 8726 8144.
Generations in Jazz is held in Mount Gambier, South Australia which is fast becoming known as Australia’s home of jazz. Mount Gambier is a city in the southeastern corner of South Australia and lies half way between Adelaide and Melbourne. Each year the Generations in Jazz grounds and surrounding paddocks are transformed into the Generations in Jazz Precinct which is located 10kms south of Mount Gambier on Glenelg River Road, O.B. Flat.
Traveling by car? The location is available on your GPS to get to the Festival site.
9 Clarke Road at O.B. Flat
Public accommodation is in peak demand over the Festival period. For those visiting the region and not part of the Stage Band and Vocal Ensemble Awards but would still like to attend the Festival, current accommodation options available within the region through discovermountgambier.com.au or calling them on (08) 8721 2555 * Please Note: Accommodation requirements for registered schools will be managed by the Generations in Jazz Accommodation team who work with accommodation providers across the region to ensure expected participant numbers can be catered for. Feel free to contact the accommodation team on firstname.lastname@example.org
Ticketbooth issues thousands of tickets by email daily but due to a number of reasons they don’t always make it to everyone. Never fear! Follow the steps below and you’ll receive a copy of your tickets in no time!
1. Check Your Spam / Junk Folder
Occasionally some ISPs get a little to overprotective when filtering out spam emails – its not uncommon for your e-tickets to end up in the SPAM folder of your email client along with unwanted emails. So the first thing to do is quickly check your SPAM / Junk folder for any emails that start with “Your Receipt For”. You can find a list of instructions for Major Email Services here.
Gmail : https://support.google.com/mail/answer/6593?co=GENIE.Platform%3DDesktop&hl=en
Yahoo : https://help.yahoo.com/kb/SLN4910.html
If you find your receipt in your SPAM / Junk folder its a good idea to whitelist our email address to avoid it happening in the future. All tickets are delivered from email@example.com so whitelisting this will ensure you receive future tickets.
2. Check Your My Tickets For Purchases
You can find all previous purchases associated with an order by visiting https://events.ticketbooth.com.au/ and entering your email address and password (if you’ve set one) otherwise the option to reset your password can be found just below your login.
3. Still Can’t Find Your Tickets?
Contact the Ticketbooth support team at any time at firstname.lastname@example.org with your name, event you purchased tickets to and any other supporting purchase information. One of our support team will organise to have your tickets re-issued to you.
1. Visit https://events.ticketbooth.com.au/
2. Input the email address you used to purchase tickets, and then enter your password.
If you have forgotten your password please use the “Forgot your password?” link underneath the Log In Button.
3. Select the name you wish to make the change on.
4. Follow the prompts.
If you’re having trouble making the change, please fill in the form here.
Ticketbooth does not accept name changes over the phone.
When your tickets aren’t printing it’s usually due to your computer not having Adobe Acrobat installed, or a very old version installed. Adobe Acrobat allows us to make sure that your tickets print the same no matter what computer you print them on, so you’re never going to have problems when they get scanned at the door. The first thing you should do is make sure you have Adobe Acrobat installed and up-to-date. If Adobe is up-to-date but you still can’t print your tickets you’ll need to read the following questions so we can determine whats going wrong.
Is the View/Print button doing anything? Does the ticket open in your browser window?
If you’re clicking VIEW/PRINT TICKET and nothing is happening then it’s usually a browser issue, if you’re using a windows PC and you don’t know what browser your using odds are its Internet Explorer. If you’re using a mac its probably safari, alternatively you maybe using Google Chrome or Firefox, these don’t come preloaded normally so if you don’t remember installing them you’re probably using Internet Explorer or Chrome.
To download the latest version of Firefox, visit http:// www.mozilla.com
To download the latest version of Google Chrome, visit http://www.google.com/chrome.
To download the latest version of Internet Explorer, visit http://windows.microsoft.com/en-US/internet-explorer/products/ie/home.
If you have updated your browser but it’s still not opening make sure that you’re not just downloading the tickets instead of opening them, you can check this by:
Google Chrome : http://support.google.com/chrome/bin/answer.py?hl=en&answer=95758
Safari (MAC) : http://docs.info.apple.com/article.html?path=Safari/3.0/en/9337.html
Firefox : http://support.mozilla.org/en-US/kb/Downloads%20window
You can see the ticket(s) but can’t print them.
If you’re able to view your ticket(s), that’s a great start! Please check that your printer is turned on and ready to print. Since you can see your ticket, try to print by right clicking your mouse to send the prompt to your printer. If you’re clicking on the VIEW/PRINT button and your tickets aren’t opening, it’s likely that your computer is not equipped with the necessary software to view and print your tickets. To download or update to the most current Adobe Reader Software, please visit Adobe.com and follow the steps to download/update this software.
You can see the ticket(s) but can’t print them.
This means that your computer is not recognising the Adobe Reader Software properly. Try to reinstall the software by visiting Adobe.com. Keep in mind, we always have a way to resend your tickets to you as a PDF attachment. If you’d like to discuss any of these problems with a ticketbooth team member send us a support ticket or give us a buzz on 1300 762 344
There can be a number of reasons why your getting an error during checkout. (browser settings, failed authorisation, gateway problem, incorrect merchant account of the organiser and etc.). If you are receiving an error during checkout, email us so we can further investigate.